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The Privacy Policy was last updated on 24th May 2018.

What we do with your information

At Oakdene Designs we recognise that data protection and security is a major concern in today’s digital world. That is why at Oakdene Designs we are committed and comply with the Data Protection Act 1998 as well as the General Data Privacy Regulation (GDPR) and publish this information so you can understand how we collect information from you and for whom such information is disclosed and what your rights are.

Consent

By using our site you accept and agree to us using and collecting information about you in accordance with this Privacy Policy.

How we use your information 

  1. Process your orders, notify you of your order status and inform you of any promotions or special offers.
  2. Manage your account.
  3. Administer this website
  4. Monitor customer journey patterns and site usage to help and develop the functionality and layout of this website.
  5. Notify you of the enhancements to our services, such as updates to our website and special offers or promotions. We may contact you by mail, telephone or email from Oakdene Designs which is a trading name for Oakdene Products LTD
  6. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates only if you have opted in.
  7. Research.

Circumstances in which we may share data with others

  1. In the unlikely event that our business is sold or purchased (data records are part of the business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that a new combined entity will follow and practice what is disclosed in this Privacy Policy.
  2. If we are requested by law to disclose your personal information we may do so.
  3. Third Party Providers  (See Below)

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in the United Kingdom and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

How we protect your information

We take every precaution necessary to ensure that your data is kept safe and secure. As our store is hosted by Shopify Inc. They store your data on a secure server, behind a firewall in a safe environment. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We use Shopify as our e-commerce platform because they meet all six categories of PCI DSS standards (Payment Card Industry Data Security Standard)

  • Maintain a secure network
  • Maintain a Vulnerability Management Program
  • Regularly Monitor and Test Networks
  • Protect Cardholder Data
  • Implement Strong Access Control Measures
  • Maintain an Information Security Policy

We use SSL (Secure Socket Layer) encryption technology for the protection of information in transit for sensitive transactions such as payments. 

We do not store or process your card details ourselves, they are processed and stored via one of our contract third-party providers (see below).

Shopify Payments powered by Stripe (Visa, MasterCard, American Express)
Accelerated Payments via Shopify Payments (Shopify Pay, Apple Pay, Andriod Pay)
Paypal Express Checkout

Only Employees and any third party service providers who need the information to perform a specific task are granted access to personally identifiable information.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

You acknowledge that the internet is not a completely secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

Data Retention

We will only retain personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period of for personal data, we consider all factors and the potential risk of harm of unauthorised access and our legal regulatory obligations.

For example, details of your order will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer / shorter period.

Legal Rights

You are entitled to request the following for Oakdene Designs, these are called your Data Subject Rights and there is more information on these on the information Commissioners website www.ico.org.uk

  • Right of access - to request access to your personal information and information about how we process it
  • Right to rectification - to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • Right to be forgotten - to have your personal information erased. Please contact support@oakdenedesigns.com
  • Right to restriction in processing - to restrict processing of your personal information
  • Right to data portability - to electronically move, copy or transfer your personal information in a standard form
  • Right to object - to object to the processing of your personal information
  • Rights with regards to automated individual decision making, including profiling - rights relating to automated decision making, including profiling

If you have any questions about your rights or the need to exercise them please contact support@oakdenedesigns.com

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your rights to access your personal data (or to exercise any other rights). This is a security measure to ensure that your personal data is only disclosed to a person who has the right to receive it. We may ask for further information in order to speed up a request made by you.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Changes to Privacy Policy

We may need to update this Policy at any time and without notice and where we do this we will notify you by including pop up boxes on our website and/or emailing our customers. This policy was last updated on 24th May 2018

Contact Us

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information.

Please contact our Privacy Compliance Officer 

support@oakdenedesigns.com 

[RE: Privacy Compliance Officer]

Oakdene Designs
14 Fairlawn Enterprise Park
Bonehurst Road
Salfords
Surrey
RH1 5GH